MarkNtel Advisors recently published a detailed industry analysis of the Global CRM Software Market. The report covers growth trends, geographical marketing strategies, challenges, opportunities, and drivers influencing the market.

Global CRM Software Market, Share, and Trends Analysis Report – Industry Overview and Forecast to 2027

The CRM Software Market is projected to grow at a CAGR of around 14.8% during the forecast period, i.e., 2022-27.

Key Findings in Global CRM Software Market:

Historical Analysis: 2017–2020
Base Year: 2021
Forecast Period: 2022–2027

Leading Market Players- Aurea Software, Inc,. Infor, Inc, Microsoft Corporation, Oracle, Salesforce, Pegasystems, SAP, SAGE Group Sugar Customer Relationship Management (CRM), Zoho Corporation, HubSpot, NetSuite, IBM Corporation, Copper Customer Relationship Management (CRM), Inc. ,Adobe System Inc.Teledyne Technologies Others

Key Highlights of the Report

Market Dimensions & Projections
Pricing Evaluation,
Recent Strategic Moves by Companies,
Primary Stakeholders,
Analysis of Import and Export Trends,
Competitive Landscape Assessment,
Emerging Opportunities,
Market Trends and Indicators

What are the major Driver the Global CRM Software industry?

Integration of AI into CRM Software- The burgeoning demand for Artificial Intelligence (AI)-based CRM software is due to the rapid adoption of SaaS-based solutions and the rising number of AI-based product offerings by technology providers globally. Integrating AI into CRM solutions helps improve customer engagement, sales insights, and social networking. In the aftermath, it results in the increased adoption of point solutions, expansion in computing & analytical abilities, & the surging adoption of the SaaS delivery model. Furthermore, advancements in AI, such as Machine Learning (ML), Natural Language Processing (NLP), and Deep Learning, are some techniques contributing to the Global CRM Software Market growth.

In addition, AI-based CRM solutions eliminate repetitive & unproductive tasks, including data entries, and other time-consuming administrative functions, since they offer greater bandwidth for customer services & support functions. Likewise, AI-enabled chat & email bots ensure that customers get quick responses & directions. The increasing advances in AI have paved the way for technologies to analyze voice & text in real-time, which helps agents effectively serve prospective & existing clients.

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What segments define the Global CRM Software Market from 2022 to 2027? How do these segments contribute to market dynamics and growth?

By End User

- Healthcare
- E-commerce and Retail
- BFSI
- IT and Telecom
- Government
- Others (Media, Energy and Utility, Transportation, etc.)

According to report, Here, in the healthcare sector, CRM solutions provide numerous services & tools that help improve & optimize communication between healthcare providers & patients.

By Enterprise Size

- Small and Medium Scale Enterprise
- Large Scale Enterprise

According to report, Of both, Large-scale enterprises held a considerable share in the Global CRM Software Market during 2017-20.

By Application

- Salesforce Automation
- Customer Service
- Marketing Automation
- Social Media Monitoring
- Others (Lead Generation, Integration, etc.)

According to report, Amongst all applications, Customer Services dominated the market in the previous few years.

By Deployment Model

- Cloud
- On premise
- Hybrid

According to report, Here, the Cloud-based deployment of CRM solutions is projected to hold a considerable market share during 2022-27, owing to the rising awareness about its various benefits like low latency, fast data retrieval, minimized overall operational costs, etc.

Explore the Complete Global CRM Software Market Analysis Report – https://www.marknteladvisors.com/research-library/crm-software-market.html

Geographical Analysis: Global CRM Software Market

By Region

North America
South America
Europe
The Middle East & Africa
Asia-Pacific

Global CRM Software Market Recent Development:

In 2021, Salesforce launched Health Cloud 2.0, designed to empower businesses & governments to deliver better health & safety to their employees, customers, & communities. Furthermore, as part of Health Cloud 2.0, the company introduced Dreampass to help provide safer events.
In 2021, Oracle announced the launch of Fusion Marketing, the first solution to fully automate lead generation & qualification, where the AI engine in Fusion Marketing predicts when customers are ready to talk to a salesperson & automatically generates a qualified sales opportunity in any CRM software system.
In 2020, SAP SE launched the SAP Customer Data Platform that enables organizations to create individual but anonymized 360-degree customer profiles using data from multiple sources within & outside of a company, including online sources & social channels.

Key Questions Addressed in This Study

What are the primary factors driving the growth of the Global CRM Software Market?
How is the Global CRM Software Market expected to evolve over the next five years?
What key insights can be drawn from current trends shaping the market?
What is the current market size, and how is it forecasted to change in the coming years?
What is the future outlook for the market in terms of technological innovation and geographic expansion?

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Why MarkNtel Advisors?

MarkNtel Advisors is a leading research, consulting, & data analytics firm that provides an extensive range of strategic reports on diverse industry verticals. We deliver data to a substantial & varied client base, including multinational corporations, financial institutions, governments, & individuals, among others.

Our specialization in niche industries informed way and entail parameters like Go-to-Market (GTM), product development, feasibility analysis, project scoping, market segmentation, competitive benchmarking, market sizing & forecasting, & trend analysis, among others, for 15 diverse industrial verticals.

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